Returns
This is a translation of our Dutch text. If the two differ, the Dutch version applies.
Naturally we hope you are happy with your purchase. Even so, a piece can turn out differently in real life than you had expected, however carefully we photograph and describe it. In that case you send it back. Below you can read how that works.
Everything on this page follows our Warranty & Terms. Where that text describes something in more detail, that text applies.
Your cooling-off period
You have 14 days to change your mind, counting from the day after you received your order. Within that period you let us know that you are withdrawing from the purchase. You do not have to give a reason.
There are two ways to do that, whichever suits you best:
- Send a message to info@nextdoorvintage.nl. A few lines will do: what you are sending back and which order number it belongs to.
- Use the model form at the bottom of this page. Copy it, fill it in, mail it.
You will always get a confirmation from us that we have received your notice. If it does not arrive, do let us know.
After that you have another 14 days to send the item back or bring it round. This also applies if you collected your purchase from us or had it collected.
Unpacking is fine
You may unpack the item, pick it up, look at it and assess it as you would in a shop. That changes nothing about your right of return, and you do not have to keep the original packaging.
If you go further than looking, it is a different matter. A clock you have let run for a week, a lamp you have shortened or a vase with a ring in it: then it has become more than assessing. In that case we may offset the loss in value against your refund. We only do that when it is genuinely at issue, and we always explain how we arrived at the amount.
Sending it back
The cost of the return shipment is yours. We do not offset it and we do not withhold it either.
Pack the item just as sturdily as we sent it. Use our box and the filling material if you still have them: it saves you work and it is immediately reused. Choose a shipping method with track and trace, and for something valuable an insured shipment. Until we have accepted the parcel, you need to be able to show that you sent it.
Rather bring it round? That is possible, by appointment:
Next Door Vintage
Hengelosestraat 64
7572 BR Oldenzaal
The Netherlands
For large or heavy pieces, bringing it back is the only way. Whether you collected it yourself or had it collected. Those do not go by parcel post, no more than they did on the way out. You arrange the transport and the costs yourself; count on € 100 to € 250. Just mail us and we will make an appointment together.
Your money back
Refunding happens within 14 days after you have told us you are withdrawing from the purchase, using the same payment method you paid with. We may wait until we have accepted the item or until you can show that you have sent it. If there is a loss in value as described above, we offset that.
You get back what you paid, including the shipping costs you settled with the order. If you chose a more expensive shipping option than our standard method when ordering, we reimburse the standard rate.
If you send back only part of your order, the shipping costs stand. After all, you would have paid them for the rest as well.
Paid with Klarna? Report your return to Klarna too, otherwise the payment stays open while we have already processed the amount.
Exchanges
Exchanging is something we cannot offer. Every item with us exists once, so there is no second piece to send you. Have you seen something else you would rather have? Send your order back and place a new one. That way you can be sure you do not miss that second find.
Something broken or not as described
Then it is not about the cooling-off period but about a complaint, and different rules apply. You do not have to pay anything and you are not tied to 14 days. How we resolve such a complaint is in article 7 of our Warranty & Terms.
Did your order arrive damaged? Have a look at Shipping and payment or at article 5 of the Warranty & Terms; that says what we need from you.
If the description is not right, mail us with your order number and a photograph. We will work out with you what is going on; article 2 explains how we draw up our descriptions. Where a complaint is justified, the return costs are ours and you choose between a partial refund where you keep the item, or everything back with a refund of the full amount.
About signs of use
Our things are vintage. A small scratch, a discolouration, a little edge wear: that comes with it and is not a defect. What we see, we put in the description and in the photographs. Unsure about something? Do ask before you order, and we will send an extra photograph or measure it for you.
If there is something we should have mentioned and did not, that is a different matter. If it has left you disappointed in your purchase, let us know. We will look into it and come up with a solution. Article 8 of our Warranty & Terms says exactly where that line lies: what we had already pointed out, and what belongs to the age of a piece, is not a defect. Nor is damage that arose after receipt.
Another question?
Mail us at info@nextdoorvintage.nl. Everything runs by email; that way nothing goes astray and we can look into your question calmly.
Model withdrawal form
Copy the text below, complete it and mail it to info@nextdoorvintage.nl. Only use this form if you wish to withdraw from the purchase. If something is broken or the description is not right, see “Something broken or not as described” above. A different arrangement applies there and it costs you nothing.
Only complete and return this form if you wish to withdraw from the contract.
To: Next Door Vintage, Hengelosestraat 64, 7572 BR Oldenzaal, info@nextdoorvintage.nl
I hereby give notice that I withdraw from our contract for the sale of the following goods:
Description of the item:
Order number:
Ordered on:
Received on:
Name of consumer:
Address of consumer:
Email address of consumer:
Date:
Signature of consumer (only if this form is submitted on paper):
As soon as we have your notice, we will send you a confirmation.